Privacy Policy

We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Information”). The types of Personal Information we may collect include:

• Contact Information: Such as your name, email address, phone number, and mailing address when you fill out forms on our website (e.g., “Get a Quote” forms, contact forms), or communicate with us directly.

• Service-Related Information: Details about your roofing, siding, or gutter needs, project specifications, and property information provided during inquiries or service requests.

• Technical and Usage Data: Information automatically collected when you access and use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and navigation paths. This helps us understand how our website is used and improve your experience.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and Managing Services: To respond to your inquiries, provide quotes for roofing, siding, and gutter services, fulfill service requests, and manage your projects.

• Communication: To communicate with you about our services, updates, special offers, and to provide customer support.

• Website Improvement: To analyze website usage, understand user preferences, and improve the functionality, content, and user experience of our website.

• Marketing and Promotion: To send you relevant marketing communications about our services, promotions, or news that we believe may be of interest to you. You can opt out of receiving marketing emails at any time.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes, or to respond to governmental requests.

• Security: To detect, prevent, and address technical issues or fraudulent activities.

3. Sharing Your Information

We do not sell, rent, or trade your Personal Information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as website hosting, analytics, customer support, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your Personal Information.

• With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement reasonable security measures designed to protect your Personal Information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your Personal Information, including the right to:

• Access the Personal Information we hold about you.

• Request correction of inaccurate or incomplete Personal Information.

• Request deletion of your Personal Information.

• Object to or restrict the processing of your Personal Information.

• Withdraw your consent at any time where we relied on your consent to process your Personal Information.

To exercise any of these rights, please contact us using the information provided below.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us, and we will take steps to remove such information from our records.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Epic Exteriors

418 Broadway STE N, Albany, NY, 12207

+1 (315) 450-7472

[email protected]